Includes Celestron CPC925 XLT Starbright telescope 40mm eyepiece NexRemote Quick release 8x50 finderscope Heavy-duty tripod.Customer Review: Poor Customer Service
My telescope arrived damaged. Not shipping damaged, but defective. I contacted Celestron and they instructed me to take the telescope apart, remove a part, and reassemble it for shipping. I had to repackage it and send it to their repair department. Their department received it on the 23rd of January and they STILL have it. It's now Feb 25th. I bought a BRAND NEW telescope and I have yet to use it. They told me that their repair department has up to 30 days to process a repair. Or what? Nothing. I call and they simply tell me that I have to keep waiting. There is a line. Wait for an email with your shipping information. No consolation prize, no rush on the repair, NOTHING. Simply, too bad, you have to wait longer. Not only that, but their customer support line services the entire world. They even tell you that when you call. So the wait time can be extremely long. If I knew this is the customer service process, I would not have bought this product. The telescope is no doubt a great one. I just wish I could have found out by now. Unacceptable customer service that I have no choice but to accept. If customer service is anywhere near the top of your list, do not buy from Celestron.
Customer Review: Terrific For Galaxy, Not Stars
The CPC 925 is very easy-to-use once it is set-up and aligned. I would recommend that any user align the finderscope during the day. The pin on the tripod is harder to hit than one might find necessary, but the set-in screws that hold the telescope to the tripod are very easy. The optics are quite good on galaxies and nebulae, but I could not get a crisp star image over three days of use. At first, I thought this lack of crispness was due to atmospheric seeing, but seeing was above average on the last night I used the scope. As a result, I looked at the corrector plate, and the coating has a bubble, swirls, and what looks like spider webs. I have decided to return the scope. Amazon.com arranged for UPS return, but I have not heard from UPS (5 business days). I hope this is resolved quickly because I want to order the Celestron CPC 8. The objects are easy to locate in the supplied Plossl eyepiece with a wide field of view. Still, the objects are always at or near the center of the field of view. I have had some odd slews; I was looking at M81 and entered M82; the objects are very close to one another (in the same eyepiece field of view at 59X), yet the telescope went all the way around to find the object. The views of Saturn are spectacular this year with the Rings nearly edge on. The Rings were quite bright, yet I could see the shadow of the Rings on the globe. I do not like the mirror flop; the image shifts whenever focus is adjusted. My older Celestron does not do this. I have been able to see all the galaxies and planetary nebulae that I have tried, and my skies are moderately light-polluted. I would like to have more lists (not necessarily from Celestron) about recommended objects. I understand the Constellation List is supposed to be quite good at pointing out recommended objects.
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